Consumer Reclaim successfully pursued a claim against a customer’s credit card provider for £9,589.60
Consumer Reclaim’s customer had purchased a Solar Water Heating system but paid the deposit on his credit card. However, the product was mis-sold.
Consumer Reclaim supplied substantial expert evidence and it was clearly confirmed that the merchant had mis-sold the product by grossly exaggerating the pay back period. In 8-12 years the solar heating system should have paid for itself. However, the reality was that the system would take in excess of 30 years to pay for itself. Solar Home Energy product exceeded its expected lifespan of around 20 years. An advisor from the credit card provider upheld the claim.