Consumer Reclaim Helps Client Recover Over £3,500 Stolen by Fraudulent Scammers
In a powerful example of advocacy and perseverance, Consumer Reclaim recently achieved justice for Karl Kluck, who fell victim to a calculated timeshare scam that nearly cost him £3,500.
Several years ago, Karl had successfully terminated his timeshare membership and received confirmation of its cancellation from the resort. However, scammers exploited his past membership, contacting him with fraudulent claims that he was listed on a supposed “register in Spain” and still liable for his timeshare. They pressured him into a Zoom meeting, presenting falsified documentation to validate their deceitful story.
Manipulated by their professional facade and false evidence, Karl unknowingly handed over £3,500. The scammers violated his consumer rights by failing to provide a legally mandated 14-day cooling-off period. By the time Karl realized he had been duped, the fraudsters had vanished with his money, leaving him distraught and without recourse.
Karl tried every avenue to recover his funds, but his bank, the RBI, initially refused to take action. That’s when Consumer Reclaim stepped in to champion his case.
A Fight for Justice
At Consumer Reclaim, we meticulously examined Karl’s case, gathering concrete evidence and crafting a compelling justification for reimbursement. Despite our efforts, the bank rejected our initial appeal, forcing us to escalate the matter to the Financial Ombudsman Service (FOS).
Within weeks, the FOS reviewed the case and ruled in Karl’s favor, overturning the bank’s decision. As a result, Karl was offered a full refund of £3,500, along with interest of up to 8%, restoring not only his financial losses but also his confidence in the justice system.
Consumer Reclaim: Fighting for What’s Right
This victory underscores Consumer Reclaim’s commitment to standing up for victims of fraud and ensuring that justice prevails. Our team’s persistence and dedication made all the difference for Karl, demonstrating the power of informed advocacy in the face of corporate and criminal negligence.
Karl expressed his heartfelt gratitude for Consumer Reclaim’s support.
If you or someone you know has been affected by timeshare scams, housing disrepair, or other consumer issues, reach out to Consumer Reclaim. We’re here to help you fight for the compensation and peace of mind you deserve.
Together, we reclaim what’s rightfully yours.