For seven years, Mr. Chowdry, his wife, and their two children lived in unbearable conditions in a West London tower block. Their home was plagued by severe leaks, thick mold, and damp walls, turning their daily lives into a constant battle for comfort and safety.
Each time Mr. Chowdry reported the issues, his housing association brushed him off—sometimes blaming “funding issues”, other times saying repairs were in progress when nothing was being done. Worst of all, they even had the audacity to blame the disrepair on his lifestyle, a shocking and insulting excuse for their failure to act.
With nowhere left to turn, Mr. Chowdry reached out to us—and that’s when things finally changed.
Within weeks, our team connected him with a specialist law firm that took immediate action. The housing association could no longer hide behind excuses—they were forced to take responsibility. The result?
✔️ £9,000 in compensation for the hardship his family endured.
✔️ Full repairs completed, restoring their home to a safe, livable standard.
✔️ A powerful message to landlords: neglecting tenants won’t go unpunished.
“My family suffered for years, but thanks to Consumer Reclaim, we finally got the justice we deserved,” Mr. Chowdry said.
If you, like Mr. Chowdry, have been ignored, dismissed, or fobbed off with excuses, know that help is available.