Companies claim false Partnerships
MCS is a mark of quality which companies work towards acquiring to prove to their customers that they install or manufacture the highest quality products and comply with industry standards.
They have found that many companies have been claiming that their Solar PV / Solar Thermal upgrades and maintenance are in partnership with them when they are not.
MCS has confirmed that they are not in partnership with any installation or maintenance companies.
MCS are advising people to contact their helpdesk if they have been told (whether it be by telephone or a flyer) that a company is offering the following services under their partnership:
- Maintenance
- Upgrades
- Safety Checks
- Inverter Checks
- Buy Back Solar Solutions
You can contact the Helpdesk by:
Telephone: 020 7090 1082
Email: mcs@gemserv.com
Please note that they are currently investigating the matter by working closely with Certification Bodies, RECC and HIES. They take consumer protection very seriously and are assuring customers that calls made by a company that is stating their partnership with MCS are not coming from them.