Suppose a sales agent promised you that purchasing solar panels would significantly reduce your energy bills, or they would be self-funding and self-paying and even provide you with an income. Yet, you did not experience any of these. That means you are a victim of mis-sold solar panels. If you feel that they pressured you into buying solar panels or misled you to a financial agreement just to purchase them, these are another means of customer deception.
How the Misleading Happens
Some of these mentioned scenarios have been common tactics that companies use to sell their products. They would mislead their customers into believing that purchasing solar panels would generate them income and increase their savings. Instead, these customers end up with empty pockets and more expenses to cover up for their purchase.
Sales agents would tell customers that solar panels are an investment and that using them would help them gain money to pay for the expense. They tell them that their energy bill reductions can cover their monthly finance repayments for the panels. The agents would even promise a finance agreement, usually via a credit card, to leave you with monthly payments apart from the electricity you still have to cover.
In other words, solar panels were sold as “free” with the promise that their financial return would eventually outweigh all its costs.
Are All These Lies?
Solar panels can indeed help you save money and generate income, but some sales agents often exaggerate their facts to trick more people.
A large part of your solar panels’ earnings comes from the government’s Feed-In Tariff (FIT). In this scheme, you will receive a fixed rate for every kWh of electricity your solar panels generate. Although there is a fixed rate, it would still depend on the size of your system, the type of technology you use, and the date of your panel installation.
When your household generates extra or unused electricity, it would be sold to the national grid company at a certain price. This part is where the lies come in. Some sales agents would deceive customers into thinking that they’ll earn a particular amount of money to pay off their solar panel expenses.
On the contrary, your solar earnings should offset the total cost of your solar panel installation and maintenance for you to earn a profit. An average solar panel system in the UK would pay for itself after an estimate of ten years. Also, saving up money is not that simple. It would depend on different factors, such as the customer’s budget, their energy usage, and the size and location of their property.
Conclusion
This tactic is not something new to the UK market, and no one should tolerate it. All customers have the right to be adequately informed about the products they purchase, especially when it comes to solar panels. Those who are falsely informed about a product deserve and have the right to reclaim their money.
If you think you’ve been a victim of mis-sold solar panels or mis-sold goods, we at Consumer Reclaim can help. We’ll assist you in filing your complaint and earning your much-deserved payment. We follow a no-win-no-fee policy, so contact us today to learn how to acquire our service.