Customer purchases a solar thermal hot water heating system with a payback period of 10 years from Smart Energy UK
The customer paid the deposit using his Lloyds TSB Credit Card.
Expert evidence proved that the solar thermal water heating system could not possibly provide a payback within its lifespan. As smart energy uk had ceased trading, consumer reclaim made a claim against the customer’s credit card provider for full refund plus interest their explanation. Lloyds TSB upheld the claim paying the customer £8,593.