Paul and Gillian were excited to start a new chapter in their home, but just months after moving in, their worst nightmare began. Persistent leaks crept through the property, causing water penetration, damp, mold, and constant window condensation. The couple reported the issues immediately, expecting their landlord to take action—but for two long years, nothing was done.
Each complaint was met with excuses and empty promises, while their home continued to deteriorate around them. The leaks worsened, the mold spread, and the stress became unbearable. Feeling ignored and exhausted, Paul made a crucial decision—he reached out to Consumer Reclaim.
From that moment, everything changed. Our team wasted no time connecting them with a dedicated law firm that fought on their behalf. The landlord, who had brushed off their concerns for years, was now forced to take responsibility.
As a result, Paul and Gillian secured a £2,742.28 compensation payout, and most importantly, all their home repairs were carried out, ensuring they could finally live in a safe and habitable home.
“I can’t believe how quickly things changed once we got Consumer Reclaim involved,” Paul shared. “If I’d known help like this was available, I would have reached out much sooner!”
Paul and Gillian’s story proves that tenants don’t have to suffer in silence—with the right support, landlords can be held accountable.