For two long decades, Theodora Amaagh endured appalling living conditions—her home plagued by severe disrepair, from dangerous leaks to crumbling walls and relentless damp and mold. Despite filing over 25 complaints, her landlord ignored her pleas, leaving her trapped in a property that was barely livable.
Determined to fight for her rights, Theodora turned to us, and everything changed. Our team swiftly connected her with an ethical law firm that took immediate action. As soon as her claim was accepted, the pressure was on. Her landlord, who had avoided responsibility for years, suddenly started paying attention—but not in the way you’d expect.
Fearing legal action, they resorted to aggressive and manipulative tactics, trying to intimidate Theodora into dropping her claim. But this time, she wasn’t alone. With Consumer Reclaim and her legal team behind her, she stood her ground. Justice was finally served.
Not only was her landlord forced to carry out all necessary repairs, bringing her home up to a safe and livable standard, but Theodora was also awarded a life-changing £8,000 in compensation for the years of distress she had suffered.
“I felt invisible for so many years,” Theodora shared. “Now, I finally feel heard, I feel like I matter.”
Her victory is a powerful reminder that tenants have rights—and with the right support, they can hold even the most negligent landlords accountable.